Our Guarantee

Our Commitment to Satisfaction

At The Surrey, we believe in providing our customers with the highest quality products. We understand that sometimes things may not go as planned, and that's why we offer The Surrey Manufacturing Guarantee. This guarantee ensures that if you are not 100% satisfied with the quality of your Surrey product, we will do everything we can to make it right.

Warranty Against Manufacturing and Material Defects

We take pride in the craftsmanship and materials used in our products. That's why we provide a complete warranty against manufacturing and material defects for the lifetime of our products. If you receive an item from us that has a defect, simply let us know, and we will assist you in any way we can.

Easy Returns

Returning a product is easy with our warranty process. To initiate the warranty process, please contact our customer service via email at hello@thesurreyshop.com. Be sure to include photos of the defect to help us assess the situation and provide you with the best possible solution.

Launder before Returning Items

Before returning any warranty items to The Surrey, please launder them. This ensures that the items are clean and ready for inspection. Additionally, practicing good care of your Surrey products can extend their lifespan. Be sure to reference the product care label for specific instructions tailored to each garment.

Wear and Tear Exclusions

While we stand behind the quality of our products, it's important to note that normal wear and tear is not covered by our guarantee. As much as we'd love to, we can't promise that your favorite shirt will last forever. However, with proper care, you can maximize the lifespan of your clothing.

Avoid Wearing Warranty Items

If you believe you may need to return or exchange a product, please refrain from wearing it further. Garments that have been worn extensively are more challenging for us to assess for manufacturing defects. By avoiding continued wear, you help us provide you with the best possible solution.

Cleaning Fee Policy

To ensure fairness to all customers, we reserve the right to charge a cleaning fee if warranty items are returned in a dirty condition. This includes items covered in pet hair, dirt, dust, or deodorant. Please launder your items before sending them back to us to avoid any additional charges.

Your Satisfaction is Our Priority

When you choose The Surrey, you're not just purchasing a product; you're investing in quality and peace of mind. Our Manufacturing Guarantee is a testament to our commitment to customer satisfaction. We're dedicated to providing you with the best possible experience, and we're confident that you'll love your Surrey products. So go ahead, explore our collection, and shop with confidence knowing that we've got your back.

Invest in The Surrey today and experience the difference of our Manufacturing Guarantee firsthand.