Launder before Returning Items
Before returning any warranty items to The Surrey, please launder them. This ensures that the items are clean and ready for inspection. Additionally, practicing good care of your Surrey products can extend their lifespan. Be sure to reference the product care label for specific instructions tailored to each garment.
Wear and Tear Exclusions
While we stand behind the quality of our products, it's important to note that normal wear and tear is not covered by our guarantee. As much as we'd love to, we can't promise that your favorite shirt will last forever. However, with proper care, you can maximize the lifespan of your clothing.
Avoid Wearing Warranty Items
If you believe you may need to return or exchange a product, please refrain from wearing it further. Garments that have been worn extensively are more challenging for us to assess for manufacturing defects. By avoiding continued wear, you help us provide you with the best possible solution.
Cleaning Fee Policy
To ensure fairness to all customers, we reserve the right to charge a cleaning fee if warranty items are returned in a dirty condition. This includes items covered in pet hair, dirt, dust, or deodorant. Please launder your items before sending them back to us to avoid any additional charges.
Your Satisfaction is Our Priority
When you choose The Surrey, you're not just purchasing a product; you're investing in quality and peace of mind. Our Manufacturing Guarantee is a testament to our commitment to customer satisfaction. We're dedicated to providing you with the best possible experience, and we're confident that you'll love your Surrey products. So go ahead, explore our collection, and shop with confidence knowing that we've got your back.
Invest in The Surrey today and experience the difference of our Manufacturing Guarantee firsthand.